“Scott was recommended by one of my parents friends. I phoned him on a Friday night, he got back to me, and was at my home. He explained how he and his staff could help, advised me on how to proceed, and ended with “If we would like him to help, give him a call,” and he departed. There was no  pressure during the consult and while Scott was assessing the damage he was finding items that the company adjuster overlooked. After he departed I pondered the situation and made the call and hired Scott. Best call I ever made, he took it from there. He assembled his team and we gave me full autonomy during the process to negotiate on our behalf. After a few weeks we received the funds and the repairs are underway. Nice job. I recall what he said during the initial visit, “I’ll represent you,” and that’s what he did.”